The New Proactive CX: Generative AI Meets Customer Service These standards are crucial for industries like banking and healthcare, where data privacy and security cannot be compromised even as systems become more autonomous. Digital leaders must design, own, and deliver the roadmap to the autonomous enterprise. Maximizing enterprise performance with generative AI (gen AI) requires modernizing data foundations and measuring...Read More

Interface Systems Joins Forces with Wobot to Launch AI-Powered Video Analytics Solution for Restaurants This move, described as the company’s biggest change to date, follows a trial run in 100 stores across 13 states. The fast-food chain’s ultimate goal is to implement this technology in all its restaurants, signaling a strong belief in AI’s potential...Read More